Evergreen Holistic Health and Healing

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Introduction

Evergreen Holistic Health and Healing ("Evergreen," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

We provide a community focused on personal development, holistic healing, self-awareness, and personal growth. Through our website, online community, courses, events, and related services, we may collect and process certain personal information to provide and improve our services.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

Business Contact Information

Evergreen Holistic Health and Healing
5108 State Highway 140
Mariposa, CA 95338
Mailing Address: PO Box 62, Mariposa, CA 95338
Email: [email protected]
Phone: (209) 742-5080
Website: www.evergreencounselingco.com

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

A. Personal and Contact Information

1. Full name

2. Email address

3. Telephone number

4. Mailing or billing address

5. Account registration information

6. Login and account details

B. Membership and Course Information

1. Membership registration details

2. Course enrolment and participation records

3. Learning progress and activity

4. Community profile information

5. Membership preferences and responses to registration questions

C. Payment Information

When you purchase a membership, course, or other paid service, payment transactions may be processed by third-party payment providers such as Stripe.

We may receive transaction-related information, including payment status, transaction identifiers, billing details, and subscription information.

We do not intend to store complete payment card numbers or security codes on our own systems. Payment information is handled by the applicable payment processor under its own privacy and security practices.

D. Communications and User-Submitted Information

We may collect information you voluntarily provide when you:

1. Contact us by email, telephone, or website forms.

2. Participate in community discussions.

3. Submit comments, feedback, or testimonials.

4. Complete membership or event registration questions.

5. Communicate with our team.

Please avoid sharing highly sensitive personal information in public community discussions.

E. Technical and Usage Information

When you visit our website or use our online services, certain technical information may be collected, including:

1. IP address

2. Browser and device information

3. Operating system

4. Website usage and interaction data

5. Cookies and similar technologies

6. Approximate location derived from technical information

The information collected depends on the services and technologies being used.

3. How We Use Your Information

We may use personal information to:

1. Create and manage member accounts.

2. Provide access to the community and purchased courses.

3. Process membership payments and recurring subscriptions.

4. Send membership confirmations, renewal reminders, and service notifications.

5. Respond to questions and customer support requests.

6. Manage events, registrations, and participation.

7. Send newsletters and marketing communications where permitted.

8. Improve our website, courses, and community experience.

9. Monitor and prevent fraudulent, abusive, or unauthorised activity.

10. Maintain business, financial, and administrative records.

11. Comply with applicable legal obligations.

We do not intend to use personal information for purposes materially different from those described here without providing appropriate notice or obtaining consent where required.

4. Membership Community and Public Contributions

Our online community allows members to interact, participate in discussions, and share information.

Depending on your account settings and the platform's functionality, information such as your profile name, profile picture, biography, posts, and comments may be visible to other community members.

You should understand that information shared in community discussions may be viewed, copied, or disclosed by other members. We cannot guarantee that every member will maintain the confidentiality of information shared within the community.

Please exercise care before posting personal, confidential, or sensitive information.

5. When We Share Information

We may share personal information with trusted service providers who help us operate our business, including providers supporting:

1. Website hosting and website functionality.

2. Customer relationship management and communications.

3. Membership and online community hosting.

4. Course delivery and learning management.

5. Payment processing and subscription management.

6. Email marketing and customer support.

7. Website analytics and technical security.

These providers may process information on our behalf to deliver their services.

We may also disclose information:

1. When required by law, regulation, court order, or legal process.

2. To protect the rights, property, safety, or security of Evergreen, our members, or others.

3. In connection with a business restructuring, merger, sale, or transfer, subject to applicable law.

4. When you direct us to share information or otherwise provide your consent.

We do not sell personal information in exchange for money. Any use of advertising, analytics, or tracking technologies will be subject to applicable legal requirements and the choices made available to visitors.

6. Cookies and Similar Technologies

Our website and third-party services may use cookies, pixels, analytics tools, and similar technologies to:

1. Keep website functionality working.

2. Remember preferences.

3. Understand website traffic and visitor behaviour.

4. Improve website performance.

5. Support marketing and advertising activities, where applicable.

You may be able to control cookies through your browser settings and any cookie preference tools we make available.

Disabling certain cookies may affect website functionality.

7. Marketing Communications

We may send newsletters, announcements, promotional information, and updates about our services where permitted by law.

You can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us.

Even if you unsubscribe from marketing communications, we may still send necessary transactional or service-related messages, such as payment confirmations, membership notices, security alerts, and important account updates.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

1. Provide our services.

2. Maintain membership and payment records.

3. Fulfil contractual obligations.

4. Resolve disputes.

5. Enforce our agreements.

6. Meet applicable legal, accounting, and regulatory requirements.

Retention periods may differ depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we will take appropriate steps to delete, anonymise, or securely dispose of it, subject to applicable legal obligations.

9. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system, website, or electronic transmission is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your account credentials and notifying us if you suspect unauthorised access to your account.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

1. Request access to personal information we hold about you.

2. Request correction of inaccurate information.

3. Request deletion of certain personal information.

4. Request information about how we collect, use, and disclose personal information.

5. Opt out of certain forms of data processing where applicable.

6. Withdraw consent where processing is based on consent.

7. Appeal certain privacy-related decisions where applicable.

California residents may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, where applicable.

To submit a privacy request, contact us using the details in Section 14.

We may need to verify your identity before processing certain requests.

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

11. Children's Privacy

Our services are intended for adults and are not knowingly directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 without legally required parental consent.

If we become aware that we have collected personal information from a child in circumstances where consent was required but not obtained, we will take appropriate steps to address the information.

12. Third-Party Websites and Services

Our website and community may contain links to third-party websites, social media platforms, payment providers, or other external services.

Those services operate under their own privacy policies and terms. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party service you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date and provide additional notice where required by law.

Your continued use of our services after an updated policy becomes effective will be subject to the revised policy to the extent permitted by applicable law.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact:

Evergreen Holistic Health and Healing

Physical Address:
5108 State Highway 140
Mariposa, CA 95338

Mailing Address:
PO Box 62
Mariposa, CA 95338

Email: [email protected]
Phone: (209) 742-5080
Website: www.evergreencounselingco.com